NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
CCSI Speaking & Exhibiting at Call & Contact Center Expo US | Nearshoring for Success
In December 2021, Call Center Services International (CCSI) announced that it would be exhibiting and presenting at the Call & Contact Center Expo US, scheduled for March 16–17, 2022, at the Las Vegas Convention Center.
CCSI at Call & Contact Center Expo US 2022
CCSI announced that attendees would be able to visit the company at Booth #4047 to discuss the business opportunities and advantages of establishing a Nearshore Contact Center in Mexico.
The event announcement also highlighted CCSI's experience helping U.S. companies establish Nearshore Contact Center operations in Mexico. CCSI's model combines a professional bilingual and bicultural workforce with technology infrastructure, facilities, administrative support, and resources designed to help companies expand their Contact Center operations.
The Call & Contact Center Expo brought together professionals and solution providers from across the Contact Center and customer experience industry, with topics covering customer and user experience, communications technology, cybersecurity, data, collaboration, and customer contact strategies.
Nearshore Sessions Announced for the Expo
As part of its participation, CCSI announced two conference sessions featuring members of its management team and special guests. The sessions were designed to present the advantages of Nearshore operations in Mexico and provide attendees with additional perspective on evaluating a Nearshore investment.
The original session information published by CCSI is preserved below as part of the historical record of the 2022 event announcement.
About Call Center Services International
Call Center Services International (CCSI) helps U.S. organizations establish and manage Nearshore Contact Center operations in Mexico. CCSI combines professional bilingual and bicultural agents with recruiting, Human Resources, training, Workforce Management, technology infrastructure, and operational support.
CCSI supports Customer Service, Debt Collection, Sales and Lead Generation, Loan Servicing, technical support, and other BPO services, helping organizations add workforce capacity while maintaining close alignment with their U.S. operations.
Through its Nearshore model, CCSI helps companies combine recruiting scalability, bilingual capabilities, geographic proximity, professional infrastructure, and operational control when establishing or expanding Contact Center operations in Mexico.
Historical note: First published in December 2021, this article has been reviewed and updated while preserving CCSI's original announcement of its participation in the Call & Contact Center Expo US 2022, including Booth #4047 and the two Nearshore-focused sessions announced for the event. The original session graphic has also been retained as part of the historical content. Event dates, booth information, and session references reflect the conference plans published at the time.
Originally published: December 3, 2021
Last reviewed and updated: July 26, 2026
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
Tips To Avoid Dead Air During Calls
Dead air may seem like a minor issue in a Contact Center, but extended or unexplained silence during a call can create uncertainty and frustration for customers. Agents sometimes need time to research information, navigate systems, or complete a process, but effective communication can help...
10 Best Practices for Contact Centers in 2026
The Contact Center industry continues to evolve rapidly in 2026. Customers expect more than quick resolutions; they increasingly value seamless, personalized, and consistent interactions across channels. At the same time, organizations must balance Customer Experience, workforce performance,...
U.S. States That Require Collection Agency License
Debt collection agencies operating in the United States must navigate a complex regulatory environment that can include federal, state, and even local requirements. Depending on where consumers are located and the type of collection activity being performed, an agency may be required to obtain one...
15 Quotes To Share With Your Call Center Team
Keeping teams motivated can be challenging when workloads increase and the Contact Center environment becomes stressful. Motivation, engagement, teamwork, and a strong customer-service mindset can influence how employees approach their work and how customers experience the organization. Sometimes,...
The Future of Document Management: Harnessing AI to Revolutionize Workflow Efficiency
Organizations across many industries manage growing volumes of documents containing information that must be classified, reviewed, extracted, verified, and routed into business workflows. Traditional manual processing can require significant employee time and may introduce delays or errors....
4 Misconceptions About Nearshore Contact Centers
When it comes to Nearshore outsourcing, there are often assumptions about Customer Experience, performance, operational control, and employment. Some concerns may be valid depending on the outsourcing model, while others come from treating Nearshore and offshore outsourcing as if they were the...
Why U.S. Contact Centers Should Have Bilingual Agents
A bilingual workforce can provide an important advantage for U.S. Contact Centers serving increasingly diverse customer populations. English-Spanish bilingual agents can help organizations expand customer access, communicate with customers in their preferred language, reduce unnecessary language...
How Contact Center Outsourcing Boosts Business Productivity
CCSI Explains It. In today's competitive business environment, partnering with a Contact Center outsourcing provider can be more than an operational decision. The right partnership can help organizations expand workforce capacity, improve efficiency, access specialized talent and technology,...
The Useful Guide to Write Thank you Messages for your Agents
Every season is a good season to thank your employees and recognize the people who contribute to your team, service, and company. A sincere appreciation message can be simple, but making it personal by recognizing a specific contribution, quality, or achievement can make it much more meaningful....
The Real Value Of Nearshore Proximity For Contact Centers
Imagine having to wait until the next day to discuss an urgent issue with your outsourced team, spending many hours traveling for an operational visit, or trying to manage an important project when your teams rarely work at the same time. When it comes to Contact Center outsourcing, geographic and...
New Center in Guadalajara: How CCSI is Expanding its Call Center Services in Mexico
In August 2023, Call Center Services International (CCSI) announced the opening of a new Contact Center in Guadalajara, Mexico, marking an important milestone in the company's expansion across Nearshore Mexico. The Guadalajara operation added another strategic location for U.S. organizations...
Unlocking the Future of Customer Service with AI
Artificial Intelligence is reshaping how Contact Centers interact with customers and manage daily operations. AI-powered solutions can support more conversational customer interactions, automate repetitive processes, analyze large volumes of customer data, and provide agents and managers with...
Pricing
Resources
Newsletter
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
