NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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The United States has a large and growing Hispanic population, making bilingual Customer Service increasingly important for organizations serving U.S. consumers. According to the U.S. Census Bureau, the Hispanic population reached approximately 68 million people in 2024, representing about 20% of the total U.S. population. In addition, approximately 44.9 million people age 5...
CCSI was happy to announce the opening of a new facility in Baja California. Call Center Services International had experienced fast growth during the previous years. In 2018 alone, CCSI closed 12 new clients — companies looking to expand their operations into Mexico. At the same time, existing clients were also growing their nearshore operations. That growth was driven by...
ISO/IEC 20000 is an international standard for IT service management systems. When this article was published in 2019, CCSI's...
In 2019, Call Center Services International reached the 11-year mark of establishing nearshore contact centers in Mexico. But what...
First of all, we want to thank all our readers and followers. We hope our articles have helped you improve one or several aspects of your...
The holiday season gives contact center leaders an opportunity to strengthen relationships, recognize employees, and create positive...
A successful contact center partnership requires much more than selecting a provider and signing a contract. Because an external contact...
On October 19, 2018, a group of 30 International Business students from Point Loma Nazarene University (PLNU) visited Call Center Services...
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Call Center Services International is SOC 2 Type 1 Certified
In 2021, Call Center Services International (CCSI) completed a SOC 2 Type 1 examination, marking an important milestone in the company's development of structured security controls and its commitment to protecting the systems and information supporting Nearshore Contact Center operations.
How a Nearshore Debt Collection Team Delivered 110% of Target Performance
Consistently improving collections’ performance requires more than staffing capacity. It depends on operational discipline, experienced leadership, effective agent coaching, and the ability to adapt quickly as business needs evolve.
Call Center Services International (CCSI)'s dedicated nearshore coll...
CCSI Opening a New Baja Center at Bit Center Tijuana
CCSI was happy to announce the opening of a new facility in Baja California. Call Center Services International had experienced fast growth during the previous years. In 2018 alone, CCSI closed 12 new clients — companies looking to expand their operations into Mexico. At the same time, existing clie...
USMCA Agreement Benefits the Nearshore Industry in Mexico
The United States-Mexico-Canada Agreement (USMCA) reinforces the deep economic relationship between Mexico and the United States while providing a modern framework for regional trade, digital commerce, investment, and cross-border business. For companies evaluating nearshore operations in Mexico, th...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
