NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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Managing the customer experience has become a priority for organizations focused on building customer-centric contact center operations. Every company delivers a customer experience, just as every organization creates a company culture. The challenge is making sure the experience customers actually receive matches the experience the organization intends to provide. Define the...
![6 Facts About Student Loan Debt And Collections [INFOGRAPHIC]](https://ccsi.com/images/2020/03/16/6-Facts-About-Student-Loan-Debt-And-Collections-02_large.png)
Student loan debt remains a significant part of the U.S. consumer credit market. As borrowers navigate repayment, delinquency, and default, effective communication and compliant collection practices play an important role in helping organizations manage accounts while treating consumers fairly. Student Loan Debt in the United States Federal vs. Private Student Loans...
Call center security involves much more than protecting a website or payment portal. Contact centers may handle customer identities,...
As part of an effective Compliance Management System, debt collection organizations should make sure that agents understand the rules...
![Customer Satisfaction: The Call Center Execution Gap [INFOGRAPHIC]](https://ccsi.com/images/2020/03/16/CCSI-Customer-Satisfaction-Call-Center-Execution-Gap-WEB.png)
Building a customer-centric contact center has become a priority for organizations that want to strengthen customer loyalty, improve...
For organizations operating in regulated industries such as debt collection, compliance is more than a written policy or an annual...
Debt collection agencies operating in the United States must navigate a complex regulatory environment that can include federal, state,...
The challenge of effective call center recruiting comes down to finding and retaining the right talent while keeping hiring, onboarding,...
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event
On May 17, 2017, Call Center Services International (CCSI) participated in the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego, where CCSI presented the strategic advantages of establishing a nearshore contact center operation in Mexico.
USD Trans-border Institute visits CCSI’s Otay Center
In July 2019, CCSI welcomed a group of students from the University of San Diego's Trans-Border Institute to one of its Nearshore Mexico operations centers.
5 FDCPA Communication Restrictions Your Call Center Needs To Know
Under the Fair Debt Collection Practices Act (FDCPA) and Regulation F, communication in debt collection can take many forms. A communication generally involves conveying information regarding a debt directly or indirectly to any person through any medium, including telephone calls, mail, email, text...
Mexico Call Centers Could Benefit From Donald Trump’s Deportation Pledge
In February 2017, The Guardian published a report examining how Tijuana's growing call center industry was creating employment opportunities for Mexican citizens who had been deported or returned from the United States.
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
