NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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![Best Information Security Practices According to PCI [INFOGRAPHIC]](https://ccsi.com/images/2020/03/16/Best-Information-Security-Practices_large.png)
Contact centers that store, process, transmit, or otherwise handle payment card information must take information security seriously. The Payment Card Industry Data Security Standard (PCI DSS) provides a framework designed to protect payment account data and reduce the risk of security incidents involving cardholder information. PCI DSS and Contact Center Security 7...
A strong customer service culture starts inside the contact center. The way employees are hired, trained, supported, recognized, and led can directly influence the experience they provide to customers. Creating the right environment for agents is therefore an important part of building consistent, high-quality customer service. 1. Hire for Soft Skills 2. Leaders Must Speak to...
Cost might not be the only factor when choosing a nearshore location or evaluating whether to establish business operations in another...
Call Center Services International (CCSI) received three National Excellence in Customer Service and Contact Centers Awards at the 2017...
In March 2017, Call Center Services International (CCSI) had an important reason to celebrate: our staff and clients helped us reach our...
![14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]](https://ccsi.com/images/2020/03/16/Reduce-Noise-Call-Center800.jpg)
Noise can be a common challenge in a busy call center. Agents speaking with customers, supervisors communicating with teams, meetings,...
Contact center leaders are responsible for more than answering customer questions. They must balance Customer Experience, workforce...
In February 2017, The Guardian published a report examining how Tijuana's growing call center industry was creating employment...
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
5 Effective Ways To Improve Your Agents’ Product Or Service Knowledge
How well do your contact center agents understand the products and services they support? Strong product knowledge helps agents answer customer questions with confidence, provide more accurate information, improve problem resolution, and create better customer experiences.
CCSI Presents Nearshore Contact Center Advantages At SOCAP San Diego Event
On May 17, 2017, Call Center Services International (CCSI) participated in the SOCAP International Southwest Regional Chapter event at Petco Park in San Diego, where CCSI presented the strategic advantages of establishing a nearshore contact center operation in Mexico.
Viewpoint: Five myths about Mexico
Mexico is often viewed through a narrow set of assumptions about its economy, workforce, security, immigration, and relationship with the United States. But the reality is far more complex. Mexico is one of the United States' closest economic partners, with deeply connected businesses, communities, ...
5 FDCPA Communication Restrictions Your Call Center Needs To Know
Under the Fair Debt Collection Practices Act (FDCPA) and Regulation F, communication in debt collection can take many forms. A communication generally involves conveying information regarding a debt directly or indirectly to any person through any medium, including telephone calls, mail, email, text...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
