NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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Call Center Services International (CCSI) has long recognized that one of the greatest strengths of a nearshore contact center in Mexico is its people. Tijuana's unique cross-border environment provides access to professionals who combine English-language fluency, cultural familiarity with the United States, and the communication skills required to support North American...
Tijuana and Baja California have developed into important nearshore contact center locations for companies serving customers throughout North America. The region combines access to bilingual talent, geographic proximity to the United States, modern business infrastructure, and strong cultural connections with Southern California. Tijuana's Growing Contact Center Industry A...
Headsets are one of the most frequently used tools in a contact center. Whether corded or wireless, they are worn for hours each day and...
Call center agents play an important role in the customer experience and in the overall performance of the organizations they represent....
Call Center Services International (CCSI) has long recognized the professional value of bilingual and bicultural talent in Tijuana. One...
In 2015, Call Center Services International (CCSI) reached an important milestone in the development of its technology and service...
For professionals who have lived on both sides of the U.S.-Mexico border, bilingual language skills and cultural experience can become...
Medical debt collection can involve two important areas of federal compliance: the Fair Debt Collection Practices Act (FDCPA) and...
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USD Trans-border Institute visits CCSI’s Otay Center
In July 2019, CCSI welcomed a group of students from the University of San Diego's Trans-Border Institute to one of its Nearshore Mexico operations centers.
CCSI Joins Baja Contact Center Cluster’s Migrant Recruiting Campaign in Tijuana
Call Center Services International (CCSI) has long recognized the professional value of bilingual and bicultural talent in Tijuana. One example was a community recruiting initiative designed to connect English-speaking Mexicans returning from the United States with employment opportunities in Baja C...
CCSI’s VP of Operations to Speak at Call Center Week LatAm
In January 2017, Call Center Services International (CCSI) announced that Jorge Oros, who served at the time as VP of Operations for CCSI and President of the Baja Contact Center Cluster, would participate as a speaker at the 2017 IQPC Call Center Week Conference & Expo | Latin America in New Orlean...
Tips To Avoid Dead Air During Calls
Dead air may seem like a minor issue in a Contact Center, but extended or unexplained silence during a call can create uncertainty and frustration for customers. Agents sometimes need time to research information, navigate systems, or complete a process, but effective communication can help customer...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
