NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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Call Center Services International (CCSI) employees came together during the 2015 holiday season to support EUNIME por Tijuana, a local organization providing care and support for children and adolescents living with HIV in Tijuana, Mexico. Employees collected food, grocery items, and monetary contributions and personally delivered the donation to EUNIME in January 2016....
San Diego, Southern California, and Baja California form a closely connected cross-border business region where companies, technology teams, talent, and service providers collaborate across the U.S.-Mexico border. For organizations evaluating nearshore operations, this connection creates opportunities to combine Mexican talent and operating advantages with close access to...
In 2015, U.S. Consul General in Tijuana William A. Ostick visited Call Center Services International (CCSI) facilities in Baja California...
Call Center Services International (CCSI) has long recognized that one of the greatest strengths of a nearshore contact center in Mexico...
Tijuana and Baja California have developed into important nearshore contact center locations for companies serving customers throughout...
Headsets are one of the most frequently used tools in a contact center. Whether corded or wireless, they are worn for hours each day and...
Call center agents play an important role in the customer experience and in the overall performance of the organizations they represent....
Call Center Services International (CCSI) has long recognized the professional value of bilingual and bicultural talent in Tijuana. One...
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Used Car Week 2026: Explore What's Next for Automotive Operations with CCSI
The automotive finance industry continues to evolve at an accelerated pace. Rising customer expectations, increasing pressure on portfolio performance, workforce challenges, regulatory requirements, and the growing role of artificial intelligence are reshaping how organizations approach servicing, c...
How a U.S. Collections Agency Scaled Nearshore Debt Collection from Tijuana to Guadalajara
Leadership from a U.S.-based debt collection agency recently visited its nearshore debt collection teams at Call Center Services International (CCSI) in Tijuana and Guadalajara, reaffirming a partnership that has supported the company’s operations in Mexico since 2016.
How Westlake Auto Finance Scales with CCSI’s Nearshore Staffing & AI Call Center Solutions
Call Center Services International (CCSI) is proud to reaffirm its longstanding partnership with Westlake Financial Services, a leading auto finance company. Over the past eight years, this alliance has evolved into a reliable, scalable, and results-driven relationship that continues to grow, emphas...
How a Nearshore Debt Collection Team Delivered 110% of Target Performance
Consistently improving collections performance requires more than staffing capacity. It depends on operational discipline, experienced leadership, effective agent coaching, and the ability to adapt quickly as business needs evolve. During Q2, Call Center Services International (CCSI)'s dedicated Nea...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
