NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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In January 2017, Call Center Services International (CCSI) announced that Jorge Oros, who served at the time as VP of Operations for CCSI and President of the Baja Contact Center Cluster, would participate as a speaker at the 2017 IQPC Call Center Week Conference & Expo | Latin America in New Orleans, Louisiana. CCSI at Call Center Week LatAm 2017 Nearshore Advantages of...
Wakefield & Associates is a leading collection agency with centers throughout North America. At the time this article was originally published, Wakefield had experienced significant growth through new clients and acquisitions. In January 2016, Wakefield established a nearshore Collection Center in Baja California, Mexico, to ensure that its performance and growth...
In 2016, the Baja Contact Center Cluster, an organization representing service-sector companies operating through contact centers,...
When Check 'n Go needed greater call center capacity to support its nearly 1,000 stores and online lending programs, the company...
New Hampshire-based TEMPOE was a leading provider of retailer leasing products designed to make consumer leasing easier and faster....
Call Center Services International (CCSI) employees came together during the 2015 holiday season to support EUNIME por Tijuana, a local...
San Diego, Southern California, and Baja California form a closely connected cross-border business region where companies, technology...
In 2015, U.S. Consul General in Tijuana William A. Ostick visited Call Center Services International (CCSI) facilities in Baja California...
LEARN ABOUT CALL CENTER MANAGEMENT, NEARSHORE AND MORE
2 More Steps Call Centers Can Take To Ensure Online Security
Call center security involves much more than protecting a website or payment portal. Contact centers may handle customer identities, account information, payment data, login credentials, and other sensitive information, making cybersecurity an important part of both customer service and daily operat...
Be A Better Call Center Leader: 7 Things You Can Do
Strong leadership is essential in contact center operations. Supervisors and managers need to guide people toward common goals while supporting performance, customer experience, professional development, and employee engagement. Leadership may come more naturally to some people than others, but many...
![9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]](https://ccsi.com/images/2020/03/16/Facts-Customer-Experience_thumbnail.jpg)
9 Customer Experience Facts Your Contact Center Can’t Afford To Ignore [INFOGRAPHIC]
Customer Experience has become one of the most important competitive factors in contact center operations. Customers expect faster responses, connected interactions, knowledgeable agents, easy resolutions, and increasingly personalized service. But how important is Customer Experience in measurable ...
Why Healthcare Leaders Are Exploring Nearshore Workforce Strategies at CCW Executive Exchange
Healthcare organizations are under growing pressure to improve patient experiences while managing workforce shortages, rising service costs, and increasing operational complexity. These challenges are expected to be central themes at the CCW Executive Exchange: Healthcare in Scottsdale, September 14...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
