NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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The principal advantage of the nearshore model is proximity. For contact centers, being closer to the United States can provide important benefits including cultural alignment, access to bilingual talent, compatible time zones, easier business travel, and greater operational visibility than many traditional offshore models. Proximity to the United States A Bilingual and...
In August 2017, Check ‘n Go Chief Operating Officer Julie Joseforsky visited the company’s nearshore contact center team in Baja California, Mexico, recognizing the team’s performance and discussing the company’s vision for continued growth. Julie Joseforsky, who served as Check ‘n Go’s Chief Operating Officer at the time, visited the company’s nearshore contact center in...
Mexico has developed into an important nearshore destination for U.S. companies looking to expand software development, engineering, IT...
Unexpected absenteeism can create significant challenges for contact center operations. When staffing levels fall below forecasted demand,...
There are several nearshore locations U.S. companies can consider when expanding or outsourcing operations. Mexico continues to stand out...
Contact centers have access to more technology than ever before, but having more tools does not automatically mean better performance. The...
Creating a positive work environment for contact center agents can influence employee engagement, team stability, and the quality of...
Quality Assurance is one of the most important tools a contact center can use to improve performance, strengthen customer experience,...
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Used Car Week 2026: Explore What's Next for Automotive Operations with CCSI
The automotive finance industry continues to evolve at an accelerated pace. Rising customer expectations, increasing pressure on portfolio performance, workforce challenges, regulatory requirements, and the growing role of artificial intelligence are reshaping how organizations approach servicing, c...
How a U.S. Collections Agency Scaled Nearshore Debt Collection from Tijuana to Guadalajara
Leadership from a U.S.-based debt collection agency recently visited its nearshore debt collection teams at Call Center Services International (CCSI) in Tijuana and Guadalajara, reaffirming a partnership that has supported the company’s operations in Mexico since 2016.
How Westlake Auto Finance Scales with CCSI’s Nearshore Staffing & AI Call Center Solutions
Call Center Services International (CCSI) is proud to reaffirm its longstanding partnership with Westlake Financial Services, a leading auto finance company. Over the past eight years, this alliance has evolved into a reliable, scalable, and results-driven relationship that continues to grow, emphas...
How a Nearshore Debt Collection Team Delivered 110% of Target Performance
Consistently improving collections performance requires more than staffing capacity. It depends on operational discipline, experienced leadership, effective agent coaching, and the ability to adapt quickly as business needs evolve. During Q2, Call Center Services International (CCSI)'s dedicated Nea...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
