NEWS & INSIGHTS
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Call Center News & Insights
Explore the latest news, expert insights, case studies, and industry events from CCSI. Discover how Nearshore Contact Center Solutions, AI, Customer Experience, and operational best practices help organizations improve performance, reduce costs, and scale with confidence.
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Tijuana, Mexico, July 31, 2023. — Jason Vorderstrasse, then Labor Attaché from the United States Consulate, visited Call Center Services International's (CCSI) Otay facilities in Tijuana, Mexico. The visit provided an opportunity to learn about CCSI's Nearshore Contact Center model and meet members of its bilingual workforce firsthand. U.S. Labor Attaché Visits CCSI's Otay...
In June 2023, Call Center Services International (CCSI) announced its membership in the Healthcare Financial Management Association (HFMA), strengthening its connection with the healthcare finance community and supporting its continued development of Nearshore Contact Center solutions for U.S. healthcare organizations. Supporting U.S. Healthcare Contact Center Operations in...
When discussing Nearshore Contact Centers, cost savings and access to a larger recruitment pool are often among the first advantages...
Work-From-Home (WFH) became an essential Contact Center strategy during the rapid transition to remote operations, and it continues to...
Cybersecurity is a critical responsibility for Business Process Outsourcing (BPO) providers because outsourced teams may access customer...
Call Center Services International (CCSI) announced its participation as an exhibitor and speaker at the Call & Contact Center Expo...
When starting with a new Contact Center team, whether in-house or outsourced, training plays an important role in building a successful...
Imagine having to wait until the next day to discuss an urgent issue with your outsourced team, spending many hours traveling for an...
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Used Car Week 2026: Explore What's Next for Automotive Operations with CCSI
The automotive finance industry continues to evolve at an accelerated pace. Rising customer expectations, increasing pressure on portfolio performance, workforce challenges, regulatory requirements, and the growing role of artificial intelligence are reshaping how organizations approach servicing, c...
How a U.S. Collections Agency Scaled Nearshore Debt Collection from Tijuana to Guadalajara
Leadership from a U.S.-based debt collection agency recently visited its nearshore debt collection teams at Call Center Services International (CCSI) in Tijuana and Guadalajara, reaffirming a partnership that has supported the company’s operations in Mexico since 2016.
How Westlake Auto Finance Scales with CCSI’s Nearshore Staffing & AI Call Center Solutions
Call Center Services International (CCSI) is proud to reaffirm its longstanding partnership with Westlake Financial Services, a leading auto finance company. Over the past eight years, this alliance has evolved into a reliable, scalable, and results-driven relationship that continues to grow, emphas...
How a Nearshore Debt Collection Team Delivered 110% of Target Performance
Consistently improving collections performance requires more than staffing capacity. It depends on operational discipline, experienced leadership, effective agent coaching, and the ability to adapt quickly as business needs evolve. During Q2, Call Center Services International (CCSI)'s dedicated Nea...
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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
