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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us At The NARCA 2015 Spring Collection Conference

Meet Us At The NARCA 2015 Spring Collection Conference
A Near-Shore Collection Center will significantly reduce your operational costs and boost recovery horsepower... We would be delighted to discuss these advantages with you at the NARCA SPRING CONFERENCE in Nashville, May 7th or 8th.

Top Collection Firms and Agencies have established near-shore collection centers in Baja California, Mexico (minutes from San Diego). They have chosen Call Center Services International
(CCSI) to establish their Collection Centers because of our extensive knowledge of the Collections industry and our ability to drive agent performance results.
Key Advantages of a Baja Collection Center:

- Performance-driven bilingual workforce
- Operational costs are 50% to 60% less than the U.S.
- Convenient location minutes from San Diego, California
- World Class Facility and IT Infrastructure

We are specialists in establishing Collection Centers in Mexico and have assisted many Law Firms and Agencies in this endeavor. The advantages of Baja California are the abundance of educated, bilingual and FDCPA trained collectors that are significantly less than U.S. counterparts.

This is NOT Outsourcing, as your Baja Center becomes an extension of your existing operation and is managed by your team as part of the recovery strategy. This allows you to maintain control of the collection processes, placements, IT systems, best practices and measure performance in real-time. CCSI establishes your collection operation under our Mexico Corporate Structure and we are responsible legally and financially in Mexico.

's expertise gives us the ability to recruit, train and motivate successful collection agents. Watch this video to meet some of our talented collection agents (Click Here).

Please contact us so we can discuss these key advantages at the upcoming NARCA Conference (877) 399-3419