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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us At Call Center Week 2015

Meet Us At Call Center Week 2015
If you are interested in establishing a near-shore Center, then we would like to meet you at the 16th Annual Call Center Week Conference and Expo in Las Vegas June 17th or 18th.

Call Center Services International (CCSI) has a proven solution for companies seeking to establish a near-shore Contact Center operation. This is not "outsourcing", rather your Baja Center becomes an extension of your existing operation and is managed by your U.S. team. This approach is highly successful because it allows you to maintain control of your call center operation, reduce operational costs, and measure performance in real-time.

Companies such as Plantronics, Avis/Budget, Time Warner, Direct TV, Verizon, and Beach Body Fitness have established nearshore Centers in Baja California, Mexico because of several key advantages:
  • Abundant Availability of Bilingual, Bi-cultural, and Professional Agents
  • Reduced Labor and Operational Costs by 50% (versus U.S. operation)
  • World Class Facilities and IT Infrastructure
  • Call Center Minutes from San Diego, California
Call Center Week 2015 will share inspirational stories of customer-centrism leadership, innovation, growth and transformation.

Please contact us to schedule a quick meeting at the Call Center Week Conference and let's discuss how a Baja Call Center will reduce Agent expenses, provide a nearshore facility and boost bottom-line profits! Give is a call ➨ (877) 399-3419