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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us At WCIT 2014 Mexico

Meet Us At WCIT 2014 Mexico
If you are interested in establishing a nearshore contact center in Mexico, we would like to meet you at the 2014 World Congress on Information Technology (WCIT) in Guadalajara, Mexico from September 26-October 1.
Call Center Services International (CCSI) has a proven solution for companies seeking to establish a nearshore call center operation in Baja California. This is not "outsourcing", rather your Baja Center becomes an extension of your existing operation and is managed by your U.S. team. This approach is highly successful because it allows you to maintain control of your call center operation, and measure performance in real-time.
reduce operational costs
Top Companies such as Time Warner, Avis/Budget, Direct TV, Verizon, and Beach Body Fitness have established nearshore call centers in Baja California, Mexico because of several key advantages.
Key Advantages Of A Nearshore Center:

  • Abundant availability of bilingual, bi-cultural, and professional call center agents
  • Reduced labor and operational costs by 50% (versus U.S. operation)
  • World-class facilities and IT infrastructure
  • Call Center located minutes from San Diego, California
WCIT 2014 is an international high level congress that brings together more than 50 exhibitors and up to 2,500 delegates from around 80 countries, such as Corporate leaders, Policymakers, Government officials and Academia Members to discuss emerging issues on ICTs, debate hot topics, and address how legal, political, and economic trends affect business models. Under the theme "Building the Digital Age Together", WCIT 2014 will feature a high level conference program, B2B meetings, innovation showcases and more.

Call Center Services International, along with the Baja Contact Center Cluster, as part of the Baja California/CaliBaja Delegation, will be at WCIT 2014 in Guadalajara, Mexico and we would be delighted to meet with you to discuss how a Baja call center will reduce agent expenses, provide a nearshore facility and boost bottom line profits.

Please contact us to schedule a meeting: (877) 399-3419!