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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet Us at CAC's 97th Annual Convention & Expo

Meet Us at CAC's 97th Annual Convention & Expo
Would additional Collector Horsepower help you Increase Recoveries? If so, let's meet at CAC's 97th Annual Convention & Expo in Carlsbad, CA October 22-24.
Call Center Services International (CCSI) has a proven U.S. Debt Collection Center located in Baja California, Mexico (minutes from San Diego). We have successfully established high performance Collection Centers for many top Firms and Agencies (read what some of our clients have to say about working with us and seeing results from our nearshore call center approach).
The advantages of a Baja Center are the abundance of professional, bilingual and FDCPA trained agents that are 50% to 70% less than U.S. based counterparts.

This is not "outsourcing" rather your Baja Collections team becomes an extension of the existing operation and is managed by your team as part of the overall recovery strategy. You maintain control of the processes, call center agents and, most importantly measure performance in real-time. CCSI is responsible legally and financially for the center and workforce in Mexico.

We would be delighted to meet with you at the CAC Convention to discuss how a Baja Collection Call Center would benefit you by Increasing Recoveries and Reducing Operational Expenses. Please contact us to schedule a quick meeting at the event: (877) 399-3419.

The California Association of Collectors (CAC) is the first organized association of collection professionals in the country and the founding unit of ACA International, the Association of Credit and Collection Professionals (Call Center Services International is a proud member of ACA International). As the largest state unit of credit and collection professionals CAC provides a platform for its members to unite and better the collection industry in California. CAC members include: third-party collection agencies, creditors, asset buyers, attorneys, and vendor associates. Through a collaborative effort, CAC is able to address issues that are specifically related to third party collectors in the state of California.