Mexico City, December 2, 2024 – Westlake Financial continues demonstrating its confidence in CCSI by expanding operations in Mexico, with significant growth in Tijuana, Guadalajara, and Mexico City. The commitment to Call Center Services International underscores Westlake’s recognition of the exceptional talent in Mexico City, a crucial factor in driving success for both organizations.

“This progress has been made possible through the hard work and dedication of many individuals,” said Jorge Oros, President of CCSI. “We all play a critical role in ensuring our clients feel at home and part of the CCSI family. Our role as leaders is to serve and support newcomers, helping them feel welcomed and guiding them through the learning curve.”

One of the most significant opportunities for improvement lies in fostering client loyalty during the first 60 days. With every team member contributing to this goal, CCSI focuses on ensuring that new clients feel integrated and valued from the beginning.

The opening of the new R Floor at Reforma 99 marks another milestone in the partnership between Westlake and CCSI. This investment represents a vote of confidence in CCSI’s ability to continue delivering excellent results.

“This is a great achievement for CCSI and a strategic investment for Westlake,” Oros added. “Those of us here today are responsible for equipping our teams with the tools and resources needed to succeed. Together, we can ensure continued growth, client satisfaction, and proof that we can achieve great things.”

As Westlake and CCSI move forward, the shared commitment to excellence and innovation remains at the heart of their success.

About Westlake Financial

Westlake is the largest privately held finance company in the United States, and it has demonstrated growth year over year. We continue to expand our teams and diversified business models, and more importantly, we begin to cement our role as a future leader in the automotive industry. For more info, visit: www.westlakefinancial.com

About Call Center Services International

CCSI is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. Featuring a professional, bilingual (English/Spanish), bicultural, and performance-driven workforce from traditional brick-and-mortar centers and Work-From-Home models. Its core business is to offer the best contact center solutions to help you establish a high-performance and cost-effective Nearshore Center in Mexico. Visit us at ccsi.com