Wakefield partnered with Call Center Services International (CCSI) to establish their near-shore center. According to Corrie Braafhart, Wakefield’s Director of Collections, “CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success”.

CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success - Corrie Braafhart, Director of Collections for Wakefield & Associates

Wakefield chose CCSI because they have extensive collections experience and the Center’s proximity to the San Diego, California border. “Any member of our operations team could be onsite and back home within a day”, states Ryan Boettcher, COO for Wakefield & Associates.

Any member of our operations team could be onsite and back home within a day - Ryan Boettcher, COO for Wakefield & Associates

CCSI and Wakefield are active members of ACA International, which allows them to stay ahead of the ever-changing collection world with regard to compliance, training and best practices.

About Wakefield & Associates

Wakefield & Associates, Inc., is a full service, nationally licensed accounts receivable firm that has enjoyed steady growth each year. They currently service over 3,500 clients with a balanced mix between healthcare, property management, finance, and government services. https://www.wakeassoc.com

About CCSI

Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, Mexico. CCSI helps U.S. companies establish highperformance and cost-effective bilingual near-shore Contact Centers in Mexico. https://ccsi.com