NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
Wakefield & Associates Baja Mexico Collection Center
Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions.
In January of 2016, Wakefield established a near-shore Collection Center in Baja Mexico to ensure that performance growth objectives were met.
Wakefield partnered with Call Center Services International (CCSI) to establish their near-shore center. According to Corrie Braafhart, Wakefield’s Director of Collections, “CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success”.
CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success - Corrie Braafhart, Director of Collections for Wakefield & Associates
Wakefield chose CCSI because they have extensive collections experience and the Center’s proximity to the San Diego, California border. “Any member of our operations team could be onsite and back home within a day”, states Ryan Boettcher, COO for Wakefield & Associates.
Any member of our operations team could be onsite and back home within a day - Ryan Boettcher, COO for Wakefield & Associates
CCSI and Wakefield are active members of ACA International, which allows them to stay ahead of the ever-changing collection world with regard to compliance, training and best practices.
About Wakefield & Associates
Wakefield & Associates, Inc., is a full service, nationally licensed accounts receivable firm that has enjoyed steady growth each year. They currently service over 3,500 clients with a balanced mix between healthcare, property management, finance, and government services. https://www.wakeassoc.com
About CCSI
Call Center Services International (CCSI) is a World-class Contact Center strategically located in Baja California, Mexico (minutes from San Diego, California) and Mexico City, Mexico. CCSI helps U.S. companies establish highperformance and cost-effective bilingual near-shore Contact Centers in Mexico. https://ccsi.com
