NEWS - Call Center Insights
The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.
This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years.
Do you want to reduce your Debt Collection operational expenses and increase recoveries at the same time? If so, let's meet at the RMA International Conference (Booth #310) in Las Vegas, February 5th to 7th to discuss a Nearshore Mexico Collections workforce option.
All Stories
First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center.
Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients.
Outsourcing relationships help businesses to stay competitive in the market, help them focus on their primary functions and allows them to keep the growth coming, just to mention some of the benefits.
On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region.
A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance.
Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico.
