NEWS - Call Center Insights

July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers.

Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban population, the biggest in the American continent. Making it the best Nearshore location for Contact Centers, world-class companies have benefited from a large recruitment pool, low-cost labor, low rotation rate, and proximity to the U.S. Here we'll tell you more about the key factors that make Mexico City indeed the best outsourcing destination.

Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and

Calculating the right staffing requirement of contact center agents to offer an excellent service for your customer is not an easy task. You probably have a contact center that has grown steadily agent by agent, and you might have the feeling of being under or overstaffed, or maybe your company will have a significant change in department headcount growth. You need to accurately define how many agents you will need.

As we know, there is a large population of Spanish speaking community in the United States, "The significant number of Spanish speakers in the United States places it second among the countries with the largest population of Spanish speakers". According to the U.S. Census Bureau, Hispanic population reached a record 60.6 million in 2019. They are the country’s second largest racial or ethnic group.

Don’t miss the special events CCSI has for you at the ACA Convention 2019 in San Diego and learn about Nearshore Mexico!