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NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

call center needs and the benefits

Meet us at ACA International Convention & Expo 2022

ACA 2022

Looking to add collection capability to increase your recoveries? Then, this event will blow up your mind! We will be speaking and exhibiting at the ACA International Convention & Expo at the Rosen Shingle Creek in Orlando Florida, July 20th-22nd, 2022. Find us at Booth #207!

Call Center Services International (CCSI) is a World-Class Contact Center with strategic locations throughout Nearshore Mexico. We have successfully established high performance Collection Centers for many top Firms and Agencies.

The advantages of a Mexico Collection Center are the abundance of professional, bilingual and FDCPA trained agents and the cost reduction of up to 50% less than U.S. based counterparts.

CCSI’s Nearshore Solution allows you to maintain complete control of your collection operation and processes and we guarantee information security by staying ahead of the best practices. We are ISO 20000 & SOC 2 Type 1 Certified and FDCPA, PCI & HIPAA Compliant.

If you are interested in knowing more about this excellent solution, stop by our Booth #207. If you schedule a quick meeting you'll get a chance to win a set of Bowers & Wilkins True Wireless Noise Cancelling In-Ear Headphones. You can also call us at (877) 399-3419.

ACA 2022 Headphones Giveaway


About ACA International

The Association of Credit and Collection Professionals is the comprehensive, knowledge-based resource for success in the credit and collection industry. ACA brings together third-party collection agencies, law firms, asset buying companies, creditors, and vendor affiliates. ACA establishes ethical standards, produces a wide variety of products, services, and publications, and articulates the value of the credit and collection industry to businesses, policymakers, and consumers.


About Call Center Services International

With over 13 years of operational expertise in Debt Collection, CCSI is a World-Class Contact Center Service Provider strategically located in Mexico to offer the best contact center solutions for companies looking to reduce labor and operational costs while accomplishing performance objectives. CCSI is a proud member of ACA International.