American Coradius International

ACI partnered with CCSI back in 2019 to offer a Nearshore Call Center Solution to their clients. ACI required a partner capable of covering their hiring and growth plan yet, most important of all, someone that could efficiently integrate with their current operation.

"Since partnering with CCSI in 2019, ACI has been able to leverage the expertise in nearshore call center services through coordinated hiring strategies, including expansion planning. Our partnership has provided ACI with a viable option to present to our clients for nearshore capabilities which have enhanced our Business Development efforts." - said John Farinacci, COO for American Coradius International, LLC.

ACI is committed to offering excellent service from a performance standpoint. ACI can provide these results thanks to CCSI's business model, allowing ACI to have complete control over its contact center operation and processes while providing all the administrative support making it easy to do business in Mexico.

"CCSI brings comprehensive training, QA, and IT support that blends well with our domestic teams, which give added support to our client base. The CCSI team has been accommodating and flexible to our needs when hiring demands exceeded our plans. After an extensive selection process for a nearshore partner, I could not be happier that we chose CCSI." Continued saying John Farinacci.

This year ACI will grow its Call Center in Mexico from 33 agents to 70. This Nearshore expansion will offer competitive prices to their clients without compromising the quality of their service.