NEWS - Call Center Insights

Last Friday, April 13, a group of International Business students from Point Loma Nazarene University visited our Call Center Services International Otay Center to learn about the challenges and opportunities of international business, cross-cultural management, marketing, and ethics.

You might already know that Nearshore by itself brings great advantages for U.S. businesses: proximity, cost reduction, and quality. But now, we need to know what the best nearshore location is.

The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that?

Today is a special day: Call Center Services International’s 10th anniversary! 10 years ago, we founded CCSI with the goal of providing U.S. companies with a cost-effective Nearshore Contact Center solution in Mexico that delivers a talented workforce with outstanding performance and customer satisfaction.

We are social and emotional. We trust people we relate with, we trust in our family and friends. What if your call center agents could create a connection with the customer to increase their trust and, that way, increase sales, collections, or whatever performance goal you have, and, at the same, boost customer loyalty?

Phoenix, Arizona (February 16, 2018) The City of Phoenix made a Trade Tourism and Protocol Mission to Tijuana, Baja California.